Package Lost Or Does Not Arrive: How To Make A Claim At Correos

With the arrival of Christmas in Spain, the number of shipments made by companies, online stores, and individuals increases exponentially compared to other times of the year. This is why most transport agencies suffer delays in estimated delivery times. This is the case of Correos España. The public company accumulated from the beginning of December until today dozens of complaints for delays, lost packages, and shipments that do not reach their destination. Let’s see how to file a claim through the company’s website.

MY SHIPMENT HAS BEEN LOST OR HAS NOT ARRIVED. HOW CAN I FILE A CLAIM WITH THE POST OFFICE?

Claiming Correos involves a process that depends entirely on the web. We must access the page through the following link to access this procedure.

Once inside the platform, click on the option Make a claim and then on Form, as we can see in the screenshot above. The next step to file a complaint with the Post Office will be to fill in the Form with all our personal and shipping data, which we will detail below.

If we are the company’s clients and have made the shipment ourselves, we will have to mark Yes in the section Do you have a contract with Correos? And indicate the ID and customer number. Otherwise, indicating the telephone number with the National Identity Document will be enough.

The next thing we must do to complete the claim information is indicate the tracking number. In general, said code will be provided at the time of shipment or through an email if we have purchased the item in an online store. If we do not have this code, either because of the type of shipment (ordinary letters, international parcels…) or because it has not been provided, it will be enough to click Next to describe the complaint.

Once we have entered the Post Office code, the page will show us the current status of the delivery. If we are unsatisfied with the service, we will only have to click on Next to fill in the required information: the type of incident and its description. After completing the Form, we all have to click Send to formalize the complaint with Correos.

WHAT IS THE USE OF MAKING A CLAIM IN THE POST OFFICE?

Depending on the type of incident we have filed on the Correos page, the utility of formalizing a claim will vary depending on multiple factors.

For the dates on which we are, the general response of Correos to customers with delays will be based on this same premise. The body of the original message sent by the company in its emails describes the following:

Suppose we have made a claim outside of the Christmas dates or for reasons other than those indicated above (state of the package at the time of delivery, missing items…). In that case, the company will open an investigation whose resolution period may vary from a few days to several months. What is recommended in this case is to submit the claim to the nearest Consumer Office to speed up waiting times and refer the case to other agencies.