AliExpress is an online store that has a large number of customers all over the world. Most buyers are generally very satisfied with the product’s value for money. But there are times when for whatever reason, one of our purchases does not convince us, and we need to know how to return a purchase from AliExpress. We should not worry since most buyers who need to make returns can get it without further problems. But it is important to know the conditions for making our returns without problems.
HOW TO MAKE A RETURN ON ALIEXPRESS
If you are a buyer of this online store, you will surely know that AliExpress does not sell products directly but through sellers. Therefore, the first step to request a return is to contact the seller. To do this, go to the order history and select the item. Press the button to contact the seller and explain the problem in case you can reach an agreement without going further. Otherwise, the next step to take is to open a dispute. You will have to explain the problem explicitly and provide as much evidence as possible, such as photos and videos.
If, after the dispute, you have not received an answer or it has not been satisfactory, contact AliExpress on the order description page. In this way, AliExpress will act as a mediator in the dispute, and if you are right, it will give it to you, and you will get your money back.
WHAT ARE THE DEADLINES TO MAKE A RETURN IN ALIEXPRESS
In principle, there is no set deadline for contacting the seller. You can do it whenever you want. But things change when we have to open a dispute.
Thus, to open the dispute, you will have to open it within 15 days from the order’s delivery or the receipt’s confirmation period. Therefore, if you have just received a package from AliExpress, we recommend trying it as soon as possible to have time to open the dispute. Normally, it takes for the seller to return the amount is another 15 days.
If you resort to AliExpress as an intermediary between you and the seller, getting your money back may take a little longer. To begin with, you will have to wait 15 days from when you filed the dispute and then wait for AliExpress to resolve and send the refund. Therefore, although you will end up recovering your money, it is true that it may take longer than necessary.
IS IT FREE TO REQUEST A RETURN ON ALIEXPRESS?
The answer to this question is that it depends. There are some products in which it is indicated that the return is free. These products are marked with a free return icon when you buy them, so you will know it from the first moment. You can either request that it be taken home or to a collection point without any of the two options implying an additional cost. However, when choosing a product that does not have a free return, you will have to bear the return shipping costs, which is usually an amount similar to the shipping costs of the purchase.
Therefore, when the return is not free, you may have to ask yourself if it is worth it to return a product since many times, the fact of paying round-trip shipping costs is more than what you have paid for the product if it is very cheap.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.