Is Certideal Legit? 5 Reasons Why Yes And 3 Why No

CertiDeal is one of the most reputable refurbished product sales websites today. The store, which sells refurbished iPhones, has a complete catalog of devices repaired by the company’s technical service to sell later for a significantly lower price. The question that many ask around the store is the following: Is CertiDeal reliable? Is CertiDeal legit? Is it safe to buy at CertiDeal? We have compiled several technical questions about the website and user opinions to answer this question.

REASONS WHY CERTIDEAL SEEMS RELIABLE IN 2021

Since its inception and birth, CertiDeal has built quite a reputation online as a platform for buying and selling refurbished and refurbished iPhones. Let’s see some of the reasons why CertiDeal seems like a reliable and secure page.

ACCEPTS PAYMENTS THROUGH PAYPAL

That’s how it is. Unlike most restoration trading platforms, CertiDeal supports payment through PayPal, the most secure online payment method. We can also pay in installments, bank transfers, or credit and debit cards.

The advantage of PayPal over the other ways is that the company can intercede for us in case of a conflict of interest due to the state of the product or the shipment.

EXTENDED WITHDRAWAL PERIOD TO RETURN PRODUCTS AT NO COST

Although current consumer legislation sets a minimum withdrawal period of 14 days for purchases made over the Internet, CertiDeal extends this period to 21 days, about three weeks, to return any product at no cost. The company will bear the cost of the return shipment without directly impacting the amount to be returned. On the other hand, the maximum period in which CertiDeal will make the refund of the money will be 14 days from the date of request.

LEGAL GUARANTEE OF 24 MONTHS, MORE THAN APPLE ITSELF

Correct. The company with the bitten Apple only offers a one-year warranty on its refurbished products. CertiDeal extends this period to two years and gives an added guarantee to certain degradable parts, such as the battery, which has a three-month guarantee from the date of purchase. If it cannot be repaired, the product will be replaced by an identical one or one of similar value at purchase.

IT HAS A TELEPHONE CUSTOMER SERVICE

No automated forms or automatic responses, although we can also contact you through the contact form. If we opt for the telephone route, we can proceed through the telephone number 911 881 646, with the national prefix of Madrid. To contact by email, we can do so through the address [email protected].

SHIPPING TIMES ARE REASONABLE AND SHORT

At least on paper. The page indicates a maximum term that varies between 48 and 72 hours. On the other hand, the transport companies collaborating with the company are Chronopost and UPS, both nationally and internationally reputable agencies. Of course, the final experience may vary depending on the user’s location. However, most of the positive opinions of CertiDeal that can be found on the Internet have to do precisely with shipping.

REASONS WHY SOME BELIEVE THAT CERTIDEAL IS UNRELIABLE

All that glitters is never gold, especially when discussing products needing repair. To this, we must add some technical issues of the service that make some users doubt the reliability of CertiDeal.

THE REPLACED AND REPAIRED PARTS ARE NOT ORIGINAL

Although this depends more on Apple than the company itself, the company does not transfer original parts to stores that do not belong to the Apple authorized service program. In other words, CertiDeal uses compatible spare parts, not original ones, to repair its products, with the safety and quality implications that this entails. Despite this, the company is committed to using the highest quality components.

In this regard, from CertiDeal affirm, « CertiDeal is not an official Apple repairer and therefore does not have access to original parts, but it has a fairly large fleet of iPhones that includes all models, used only to obtain original parts and replace them with damaged parts. In some cases, the batteries cannot be reused, and in this case, the battery will not be original. In any case, CertiDeal guarantees that 80% of refurbished models have 100% of their original parts .”

THE STATE OF THE BATTERY IS NOT ALWAYS THE BEST

Most of the criticism that can be read on the Internet of CertiDeal services has to do precisely with the state of the iPhone’s battery. Many say that despite having bought products “in good condition,” the battery percentage recorded by the system is less than 90%, bordering on 80 and 85%. For this reason, from tuexperto.com, we recommend checking the Verified Battery label that the page usually includes in those products where the company’s technicians have manually checked the battery.

On this aspect, the company comments, “It is very difficult for the battery of a refurbished mobile to be at 100% of its capacity (this usually happens mainly with more recent models). However, CertiDeal offers a guaranteed minimum capacity of 85%. In this case, according to our policy, visible in the FAQ section, a mobile with a residual battery capacity greater than 85% is in favor of the customer.

SHIPPING TIMES ARE CONFUSING, AND STOCK IS NOT DESCRIPTIVE

Another of the most widespread criticisms that can be read on the net has to do with shipping times. And it is that although the website indicates delivery times of 72 hours, the final shipping time is not shown until the payment is made in the My Orders section. Many users have assured that the indicated period is extended to two weeks when the information is not indicated before purchasing.

In this regard, CertiDeal affirms that «All products go through two aesthetic evaluations carried out by humans. The first is done as soon as the phone has been refurbished, and the second is done when cleaning the product just before it is packed for shipment. On some occasions, during this second evaluation, a defect is found that could have gone unnoticed before since the phone had not yet been cleaned, and in these cases, its aesthetic evaluation changes. So, to guarantee total customer satisfaction, it is preferred to delay the shipment to find another mobile that perfectly corresponds to the order. In these cases, the customer is asked if they have other color preferences to reduce the wait. It is proposed to send the same model in another available color (since only one color can be chosen on the web at the time of purchase), or the time that you will have to wait to obtain your product in perfect condition is communicated. At the same time, the customer can withdraw from the purchase if they are not happy with the situation. We would like to add that in most cases, a delay of 1-2 days in delivery (after CertiDeal has respected the shipping deadlines) can be traced back to delays due to the logistics of partner carriers. “

To this problem, many other users report that the stock is not as descriptive as the web shows. For example, the listed colors are not always available or subject to stock, which can also affect the different stock versions of a certain model.

POSITIVE AND NEGATIVE REAL CERTIDEAL OPINIONS IN 2021

Technical issues remain a dead letter if they are not met in the purchasing process. On this occasion, we have compiled some service evaluations for a more informed opinion of Certideal.