StockX has established itself after the pandemic as one of the most visited shoe, accessories, and fashion stores after its launch on the international market. Although the platform is known for selling sneakers and street clothes, an Electronics section has recently been launched with products such as the PlayStation 5 or the Nintendo Switch. Precisely because of its catalog variety and lack of physical offices in Spain, the page has sown many doubts regarding its reliability: is StockX reliable? Is StockX safe? Is StockX original and true? Is trustworthy? To answer all these questions, we have compiled some technical issues of the website and collected some real StockX opinions.
REASONS WHY STOCKX IS RELIABLE
Continuing with the philosophy of pages like Restocks, StockX acts as an intermediary platform for selling clothing and footwear. Founded in 2015, it has several offices in London, Eindhoven, and Detroit, from which manual checks of the stock supplied by the users are also carried out through the bidding system that the page integrates. Let’s look at some of the reasons why StockX seems legit.
COMPLY WITH THE MINIMUM WITHDRAWAL PERIODS
Like any store in the European Union, StockX offers a legal withdrawal period of 14 days after receipt and confirmation of the order. The website has a general withdrawal model that we will have to complete to make the return of the goods effective, as indicated on its website.
COUNTERFEITING OF SNEAKERS AND OTHER PRODUCTS IS PROSECUTED AND PUNISHED
Suppose counterfeit footwear or clothing sold through the website’s bidding system is detected. In that case, StockX reserves the right to take a series of actions that directly affect the seller: retention of account balance, deletion of associated profiles, the charge of the amount corresponding to shipping and customs, transfer of counterfeit items to the authorities, the charge of 15% of the total amount… In short, counterfeiting is prosecuted.
IT HAS THE APPROVAL OF GOOGLE AND APPLE
That’s how it is. StockX is not only available as a website but also as a mobile application on Android and iOS. Considering that the applications with associated payments require manual content verification, the payment methods and the information provided is safe, especially if we consider Apple’s level of demand with its application store.
REASONS WHY STOCKX DOES NOT SEEM LEGIT
When we talk about stores that operate internationally, aspects such as payment methods or shipping options come to the fore due to the inability of competent bodies to make claims to companies with tax domicile outside of Europe.
IT DOES NOT ACCEPT PAYMENTS THROUGH PAYPAL
At tuexperto.com, we have discussed countless times the advantages of PayPal as a payment option. This platform acts as an intermediary between buyer and seller to ensure that the conditions of the sale are met in both directions. If the product or order presents a problem, the buyer may claim through this channel, even reimbursing the full amount if the company does not respond. Unfortunately, StockX only supports payment via credit or debit card.
STOCKX SHOES AND SNEAKERS MAY NOT BE ORIGINAL
If we focus on the store’s footwear, most of the negative reviews that can be read on the Internet question the originality of the products. Some users say that the quality of the shoes is far from the original, not to mention that some have defects in color or size. It should be noted that the company checks all the products supplied through the store’s bidding system, as indicated in the conditions of sale, which we can access through the website.
ORDERS FROM CHINA NOT ARRIVING SUPPOSEDLY
Another of the most widespread negative criticisms regarding trade has to do precisely with the receipt of orders. Some orders appear to be coming directly from China instead of Detroit, London, or Eindhoven, impacting overall shipping time, not to mention holding shipments through the respective customs entities. We must add that some orders do not seem to reach their destination, as reflected in some StockX opinions posted on the Internet.
CUSTOMER SERVICE SEEMS INEFFECTIVE
Most users complain about the lack of ways to contact the company since it does not have a telephone service. Like Shein and other stores from China, StockX’s only way of contact is based on a help platform that collects resolved questions. We can contact the store through conventional and traditional forms by email from this same platform.
OPINIONS AND REVIEWS OF STOCKX IN 2021 AND 2022, POSITIVE AND NEGATIVE
To assess the reliability of StockX, the best resource is the opinions that come directly from real platform customers. For this reason, we have turned to Trust Pilot to collect some online store reviews.
I am a writer with eight years of experience writing in business and technology. I always carry a passion for learning and discovering new knowledge.